Payment, Delivery and Refunds

What to check first

Before ordering, we recommend checking the product description, country, selected options, total price and package contents. If an important characteristic is not stated on the product page, ask support before paying.

Payment

Checkout shows the available coins and networks, amount, payment address and order number or memo when required. A transfer through a different network or without a required memo may need manual review.

A payment is considered confirmed after network confirmation and payment-route processing or a manual review. The order then enters processing and the digital delivery timeframe begins.

Digital delivery

Wallet Shop sells digital products only. No physical shipping is provided, and there is no separate digital delivery charge.

The usual delivery timeframe is 30–60 minutes after payment confirmation. The order cabinet is the primary delivery channel; data may also be sent through the contact channel selected at checkout. The cabinet, order and delivery file remain available for 24 hours after payment confirmation and are then automatically deleted.

When to contact support

Contact us if an order is not delivered after the usual timeframe, access credentials do not work when received or the product does not match its published description.

For review, provide the order number, platform name, a short description and a safe screenshot if it helps show the error. Do not send a password, seed phrase or private key through the form.

How a request is reviewed

1. Support checks the order number, payment and delivery record.
2. If necessary, support asks for clarification or safe evidence of the error.
3. If the problem is confirmed, a replacement or refund is offered depending on the circumstances.
4. When product invalidity is confirmed, a full refund is issued.

Replacement and refund conditions

Report a problem within 24 hours of receiving the product.

If the delivered data worked and the product matches its description, a refund solely due to a change of mind is not offered.

Later third-party platform decisions, changed platform rules, buyer actions after delivery or loss of data by the buyer do not by themselves prove that the product was defective at delivery. Each request is still reviewed on the facts of the specific order.

How to submit a request

For a paid order, use the order cabinet. For a general question, use the support form. The review result and next steps are provided through the cabinet or the selected reply channel.

Last substantive update: July 26, 2026.